Quality and sustainability report 2020

AniCura is a leading European provider of high-quality veterinary care for companion animals.

COVID-19 and veterinary care

AniCura is committed to develop medical quality, customer service and work environment. 

COVID-19 and veterinary care

Focus on people

Year 2020 has showed that strong company values are fundamental in a crisis.  

Focus on people

Staying strong in the crisis

AniCura continues to stand strong and grow rapidly as a leading provider of modern, high-quality veterinary care for pets. COVID-19 had an unprecedented effect on society and businesses, but we rose to the challenge in all of AniCura’s markets. Above all, we never deviated from AniCura’s natural DNA - sustainable operations, high quality and wellbeing for pets.

Message from the CEO
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    more pets on AniPlan
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    are actively reporting incidents in APSIS

AniCura in brief

AniCura is a leading European provider of high-quality veterinary care for companion animals.

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QualiCura

AniCura established its medical quality development program – QualiCura – in 2015. The purpose of the program is to increase patient safety and to improve medical outcome.

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Encouraging professional development and specialisation

Encouraging professional development and specialisation is a focus area to strengthening the quality of care at AniCura.

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AniCura graduate programme for veterinarians

The AniCura Graduate Programme is offerering a practical and comprehensive transition from university to rewarding work in practice.

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Creating and sharing medical best practices

The ability to collaborate and share best practices between clinics was a key reason for AniCura’s inception.

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AniCura Cardiology Knowledge Sharing programme in Sweden

Traditionally, continuing education in veterinary cardiology has been provided through courses, congresses, and in-clinic education.

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AniCura Medical Interest Group Congress 2020

Fourteen speakers shared their expertise in recorded webinars available to all AniCura empolyees.

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Professional communication skills

Improving professional communication skills enable employees to communicate with a higher level of accuracy, efficiency, and supportiveness, and thereby improve the medical outcome of the patients.

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Developing an online AniCura Laboratory toolbox

The laboratory is essential in veterinary diagnostics. Therefore AniCura is currently developing an online laboratory toolbox.

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Monitoring surgical site infections

Surgical site infection (SSI) is a patient safety event that cause unnecessary harm and suffering for the animal, increased treatment costs and emotional strain on the pet owner.

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Improvement report from AniCura Kleintierspezialisten Ravensburg

Once a year, data on surgical site infections are collected in the QualiCura survey. As a result of the outcome, the daily practice in our clinic has changed.

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Wiser antimicrobial use

AniCura’s clinics have reduced unnecessary use of antibiotics for four consecutive years.

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Infection prevention and control

To ensure patient and employee safety, compliance with dress code and proper laundry handling are very important measures to prevent the spread of micro-organisms.

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Securing infection prevention and control in AniCura’s clinics in Austria

I realized that infection prevention and control could be improved. I therefore initiated a project to optimize our hygiene work.

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Enabling good incident handling

INCIDENT HANDLING TAKES TIME, but it is worth it! Even with the best intentions in mind, a patient’s outcome does not always turn out as desired or anticipated.

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Ways of Working

AniCura strongly believes that employees make the difference and lead the way to operational excellence.

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AniCura 2020

During the COVID-19 pandemic, AniCura proved the importance of strong company values and we saw many initiatives by our employees.

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High quality data for better pet care

The better AniCura can leverage high quality data, the better pet care will be provided.

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Preventive care

During the pandemic, pets are becoming more popular and pet owners are becoming more interested in their pets’ health since they spend more time at home. As a result, there is an increased demand for information regarding the pet’s health and well-being.

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Five years of working with QualiCura - QualiCura helped to reduce our total use of antibiotics

Thomas Rieker, veterinarian and practice manager at AniCura Kleintierpezialisten Ravensburg, joined in March 2015, as the second clinic joining AniCura outside Sweden, Norway and Denmark.

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Community engagement

Volunteers are necessary and valuable for a healthy community, because they offer vital help to people and animals in need.

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AniCura Social Fund in Spain - supporting unemployed pet owners

Due to the health and economic crisis caused by COVID-19, the ’AniCura Social Fund’ is one of the first initiatives to be launched in Spain to support unemployed pet owners.

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Investing in leadership development

AniCura is constantly striving for a positive people experience. Leaders are critical to our ability to attract, retain and develop the people we need for the transformation of the veterinary industry we have started.

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Increased interest in digital consultations

AniCura now offers digital veterinary services to pet owners in all three Scandinavian countries.

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AniCura Research Fund

With more than 30 research project applications in 2020, 18 projects were granted funding from the AniCura Research Fund, by support of Mars Veterinary Health International.

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